Parlel for Business
Parlel connects your knowledge, your commercial logic, and your systems to the AI tools your customers use every day — so they can buy, manage, and get help without ever leaving.
The Problem
Millions of people use Claude, ChatGPT, and Gemini as their primary interface for getting information and taking action. When they ask about your company, the AI gives them whatever it found on the web. Not your current pricing. Not their account. Not the ability to do anything about it.
Without Parlel
Customer asks AI about your product
✗ AI guesses from web results
✗ Wrong pricing, outdated info
✗ Customer redirected to your website
✗ Searching, failed logins, frustration
With Parlel
Customer asks AI about your product
✓ AI answers from your knowledge
✓ Accurate pricing, live account data
✓ Action completed in the conversation
✓ Immediate resolution, no friction
HOW IT WORKS
Millions of people already ask Claude and ChatGPT for information and help. Parlel puts your company inside that conversation — so your customers can buy, manage their account, and get support without ever leaving the AI tool they're already using.
Pricing, policies, account details, availability — your customers ask in plain language and get an accurate answer from your own knowledge base. Not the internet. Not a guess.
An upsell offer accepted, a subscription upgraded, a save made on a cancellation request — Parlel executes it in real time and writes the outcome back to your systems. The conversation closes the sale.
Once a customer identifies themselves, Parlel pulls their live account data — current plan, billing date, usage, history. Every answer is personalised to them, not generic.
The interaction happens inside the AI tool your customer is already using. No website to navigate, no app to download, no login to remember. Just a conversation.
Parlel connects company knowledge, live account data, and real actions to the AI tools customers already trust.
Parlel answers from the company's own approved knowledge base — pricing, policies, products. Never from training data or web results.
Customers can complete real transactions inside the conversation — subscription changes, account updates, purchases — written back to company systems in real time.
Customers identify themselves conversationally when needed. No login page, no password reset. Authentication happens inside the conversation.
Companies connect once. Parlel operates across Claude, ChatGPT, and Parlel's own interface simultaneously — wherever their customers are.
Account details, plan status, billing dates — pulled live from connected systems at the moment of the conversation. Always accurate.
From first discovery to purchase, account management, upsell, and retention — Parlel handles the full customer relationship lifecycle conversationally.
Want the full picture — knowledge, commercial actions, and channels? See how Parlel is built →
Commercial Layer
Support bots answer and stop. Parlel recognizes the moment — an upgrade question, a cancellation that could be a save — and acts on it, inside the same conversation, under rules your team defines.
Run targeted offers that surface exactly when relevant to a customer — not blasted to everyone.
Give Parlel a real budget and boundaries to close a save or upsell on the spot. Never open-ended.
Every commercial action taken is logged and reviewable. Nothing happens off the books.
AI Search Optimisation
Millions of people now use Claude, ChatGPT, and Gemini as their primary search interface. When they ask about your product, your pricing, or your policies — the AI answers from whatever it can find. Training data. Third-party reviews. Outdated web pages.
Companies connected to Parlel change this. Your knowledge objects are structured, versioned, and accessible — so when a customer asks an AI about you, there is an accurate, authorised answer available. Not a guess. Not a cached result from two years ago. Your answer.
This is AI Search Optimisation — the emerging equivalent of SEO for the AI era. Companies that structure their knowledge now will be the ones represented accurately as AI search becomes the default.
AI tools reference your structured knowledge objects — current pricing, correct policies, live product details. Not web results from two years ago.
Every knowledge object is authored and approved by you. When the AI speaks about your company, it speaks from your content.
A growing segment of customers never visit a website. They ask AI. Parlel makes sure your company has an accurate presence in that conversation.
Built for what's next
The next wave of AI isn't just customers using AI tools to interact with companies. It's AI agents acting on behalf of customers — researching, negotiating, and completing purchases autonomously. When that happens, the companies that are ready are the ones whose knowledge, pricing rules, and commercial mandates are already structured, versioned, and machine-readable.
Parlel's architecture is agent-ready by design. Every knowledge object, every mandate, every action flow you configure today becomes the rulebook your company's AI agent operates from tomorrow. You don't rebuild anything. You're already there.
Versioned, approved knowledge objects accessible via API — exactly what an AI agent needs to answer questions accurately on your behalf.
Commercial rules with defined authority limits. An AI agent can negotiate within your parameters without human sign-off on every interaction.
Real transactions written back to your systems. When an agent completes a purchase on a customer's behalf, Parlel handles the execution.
Early Results
✓ Live
Across Claude and ChatGPT
27/27
On automated test harness — zero hallucinations
< 90s
Subscription changes confirmed and written back to CRM
AI-ready
Structured knowledge means your company is represented accurately when customers ask AI tools about you — not from guesswork or outdated web results
Pricing
From zero-integration knowledge base to full commercial actions. We charge for outcomes — not conversations.
AI answers from your validated knowledge base. No integration. Live in hours.
Structured knowledge objects + live account data. One CRM connected. You control the narrative.
Most popular
Full commercial actions: campaigns, mandates, customer journeys. Transactions written back to your systems. Per completed transaction.
Custom everything. Unlimited connectors, custom journeys, SLA guarantee.
Exact pricing is set based on your interaction volume and use case.
Getting started
Link your CRM, knowledge base, and subscription platform. Parlel works with your existing stack.
Define which questions get answered and which actions customers can take. You stay in control.
Assisted onboarding gets you live fast. Your customers get a better experience immediately.
Parlel is in early access. We're working with a select group of companies to build the integrations and use cases that matter most. No deck. No demo script — we'll show you Parlel live and talk about what it would look like for your company.